> For the complete documentation index, see [llms.txt](https://docs.kizzy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kizzy.io/kizzy-agreement/privacy-policy.md). # Privacy Policy Kizzy Privacy Policy Version 1.1 Effective from June 8th, 2026 ### 1. Introduction 1.1. This Kizzy Privacy Policy explains how Kizzy ("We", "Us", "Our") uses your personal information when you are using our website ([www.kizzy.io](http://www.kizzy.io)). 1.2. Your privacy is important to us, and we are committed to protecting your privacy. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you. 1.3. If you do not agree with any statements contained within this Privacy Policy, please do not proceed further on our Website. Please be aware that registering an account on our website, placing bets, and transferring funds will be deemed confirmation of your full agreement with our Terms and Conditions and this Privacy Policy. You have the right to cease using the website at any time; however, we may still be legally required to retain some of your personal information. 1.4. If we change any Terms of this Privacy Policy in the future, we will post the amended Privacy Policy on the website, and where appropriate, we will notify you by email. 1.5. Throughout this Privacy Policy, Kizzy relates to Vintaro Limited, whose registered office and company number are specified in our Terms and Conditions. Your personal data will be held and processed in the Autonomous Island of Anjouan, Union of Comoros. ### 2. Our Data Protection Officer 2.1. If you have concerns or require further information about how Kizzy handles your personal information, you can contact our Data Protection Officer at . ### 3. Personally Identifiable Information 3.1. You provide personally identifiable information in the process of setting up an account, verifying your identity as part of player KYC, placing bets, and using the website's services. This information is required to grant you access to certain parts of our website and related services. 3.2. This data is collected when you: * Register an account with Kizzy * Voluntarily provide it when using the website * Personally disclose the information in public areas of the website * Provide it when contacting our customer support team 3.3. The collected information may include but is not limited to your: * First and surname * Gender * Date of birth * Phone number * Email address * Residential address * Identification documents * Proof of address documents * Source of Funds/wealth documentation * Biometric imaging and liveness data 3.4. This information is also required for billing purposes and to protect minors. you can amend and update this information by contacting Customer Support. The data is for internal use only and is not passed to third parties except as specified herein. 3.5. To ensure you can fully access your account benefits, we may collect additional personal data, including: * Location * Encrypted password * Payment, bank account, and card details * Conversations conducted through our AI-powered chat system, utilizing large language models (LLM) * Information submitted via surveys or polls * Transaction details and account number * website usage data (e.g., bets, traffic data, location data, weblogs, and communication data) ### 4. Non-Personally Identifiable Information and Traffic Analysis 4.1. We collect non-identifiable data on your website usage to optimize user experience. This includes pages viewed, referral websites, search keywords, IP addresses, cookies, and other related data. ### 5. Cookies 5.1. Cookies are small text files stored on your device, allowing a more personalized and efficient user experience. 5.2. Cookies help us: * Recognize you during login * Understand your preferences * Offer relevant promotions * Collect usage statistics * Ensure correct email tool functionality 5.3. You may accept or decline cookies via your browser settings; however, declining may limit website functionality. More information is available at [www.allaboutcookies.org](http://www.allaboutcookies.org). ### 6. Use of Personal Information 6.1. We use your personal information to: * Provide requested products and services * Meet legal or regulatory obligations * Monitor website performance * Provide marketing information (with your consent) 6.2. Your rights regarding personal information differ depending on its use category and lawful basis. Rights include rectification, updating, accessing, or deleting personal information and objecting to specific activities. ### 7. Legal and Regulatory Requirements 7.1. We perform identity verification, fraud prevention, and anti-money laundering checks as required by the Anjouan Offshore Financial Authority, using scanned identification and proof of address documents. ### 8. Monitoring Website Performance 8.1. Cookies and traffic analysis are utilized to improve website performance and services, balancing our legitimate interests with your privacy. ### 9. Marketing 9.1. With your consent, we may send promotional communications via email, SMS, or online. You may withdraw consent or update preferences anytime. ### 10. Your Rights 10.1. You have the right to: * Rectify incorrect personal information * Update, access, or request deletion of personal information * Complain to the Anjouan Offshore Financial Authority if you believe your rights are infringed ### 11. Disclosure to Third Parties 11.1. We may disclose your personal data to third parties: * To comply with legal obligations * To enforce Terms and Conditions * To provide products/services via third-party providers * To protect rights, property, or safety * During business acquisitions or sales * With your explicit permission * To enhance AI-powered chat system performance 11.2. When transferring personal data outside the EEA, reasonable steps are taken for data security, including binding corporate Rules, model contracts, or privacy shield arrangements. ### 12. Security and Data Retention 12.1. Personal information is encrypted, securely stored, and protected by advanced firewall software. Password confidentiality is your responsibility. 12.2. Data retention periods consider legal, contractual, and customer requirements. Data is securely deleted when no longer needed. ### 13. External website Links 13.1. Our website may contain external links. These websites have their own privacy policies; we bear no responsibility for their policies. ### 14. Liability 14.1. We employ reasonable protection measures; however, internet data transmission cannot be fully secured. We are not liable for unauthorized third-party disclosures beyond our control. ### 15. Analytics and Communication Tools 15.1. Google Analytics We use Google Analytics, a web analytics service provided by Google, to monitor and analyze website traffic. Google collects data that helps us understand how visitors interact with our App. This data may be shared with other Google services and may be used by Google to personalize advertisements within its network. You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics. For more information on Google’s privacy practices, please visit: 15.2. PostHog We use PostHog, an open-source product analytics platform, to collect anonymized usage data about how users interact with our App. This includes events such as button clicks, page navigation, and other behavioral interactions. PostHog helps Us identify product improvements and detect potential usability issues. All data collected through PostHog is pseudonymized or anonymized where possible, and is used solely to improve user experience and App functionality. For more information, see PostHog’s privacy policy: 15.3. Customer.io We use Customer.io to manage and deliver behavioral email and in-app messaging. This platform enables us to send you service-related and transactional communications (e.g., password resets, confirmation messages, usage tips) as well as marketing content if You have provided your consent. Data shared with Customer.io includes your name, email address, account activity, and behavioral triggers within our App. Customer.io does not sell or share your information with third parties outside the scope of these communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by updating your notification preferences within your account. For more information, visit Customer.io’s privacy policy: --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.kizzy.io/kizzy-agreement/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.